There may be commissions on the statement that you want to ignore. An Ignored commission will have a checkmark in the box in the Ignore column. Once the commission is marked Ignored, it will be ignored each time a new commission is added. Only a commission in Pending status can be ignored.
Ignore a Commission
Go to the Main Menu.
Click Commissions.
Click a Statement Date.
Select All from the filter.
Click the box in the Ignore column for each policy to be ignored.
Ignored commissions can only be applied to PENDING commissions. If a commission is MATCHED, it must first be UNMATCHED before it can be ignored.
Uncheck the Ignore box to change the commission back to PENDING.